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Kayroo Help Center

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Step-by-step guides, clear answers and an assistant that knows Kayroo — in Arabic, French and English.

40 guides 45 answers Arabic · French · English

14 results for “nom de domaine”

Your store

Connect a custom domain

On eligible plans you can use your own domain (for example myshop.com) instead of your kayroo.app address. Buy the domain from any domain registrar. I...

Getting started

Create your store

Click Create my store — free on kayroo.app. No bank card is needed. Choose your store name. You instantly get an address like yourname.kayroo.app. Ope...

Getting started

A tour of your admin

Your admin lives at yourname.kayroo.app/admin. The menu on the side is grouped by job: Overview — the dashboard with this month’s revenue, orders and...

Kayroo Events

Guest list and door check-in

With the Prestige pass (or the Organisateur plan) you can invite guests by name. Add guests one by one or import them from a spreadsheet. Each gets a...

Kayroo Events

Event passes and pricing

Designing an invitation is free. You pay once, per invitation, when you publish it — nothing renews. Essentiel — 2 900 DA. Every design, your photos a...

Getting started

Add your first product

Go to Products → Add product. Give it a name, a price and good photos. A compare-at price shows the old price crossed out. Write the description yours...

COD & returns

Rescue failed deliveries

When a delivery attempt fails or a parcel is held or on its way back, it appears on the Delivery Rescue board, the most urgent first. Send the custome...

Funnels & landing pages

Landing pages

A landing page is a page dedicated to one product or campaign, at /lp/your-page-name, with the order form on the page itself. Each landing page can ha...

Orders & customers

Recover abandoned checkouts

Many customers start the order form and stop halfway — a call came in, the network dropped, they hesitated. Kayroo saves what they typed. Open Abandon...

Marketing & growth

Coupons and discounts

Create discount codes in Coupons. Choose a percentage (for example 10%) or a fixed amount in dinars. Set a minimum order amount, a maximum number of u...

Marketing & growth

Bundles and quantity offers

Sales Boosters raise the value of each order. Bundles — sell several products together at one price, with your own cover image and delivery option (fr...

AI tools

AI writing and image tools

Wherever you see the AI button, Kayroo can draft for you in Arabic, French or English: Product descriptions from the product name and category. Search...

Kayroo Events

What is Kayroo Events?

Kayroo Events turns an invitation into a beautiful page you share with one link — for weddings, engagements, henna nights, birthdays, newborns, gradua...

Account & security

Two-factor authentication and devices

Two-factor authentication asks for a 6-digit code from an authenticator app each time you sign in, so a stolen password is not enough. Turn it on from...

Topics

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FAQ

Frequently asked questions

Short answers to what sellers ask us most. For step-by-step instructions, open the guides above.

Getting started

What is Kayroo?

Kayroo is an online-store platform built for Algerian sellers who get paid cash on delivery. You get a store in Arabic, French and English, a confirmation queue that checks every order before it ships, connections to the delivery companies you already use, and tools that reduce returns. A separate service, Kayroo Events, creates digital invitations for weddings and celebrations.

Who is Kayroo for?

Sellers who take orders on Instagram, Facebook or TikTok, small brands, shops going online and anyone shipping across the 58 wilayas with cash on delivery. You do not need any technical skills.

How long does it take to open a store?

A few minutes. Choose a store name and you immediately get an address like yourname.kayroo.app. Pick a design, add your products, and share the link.

Do I need a bank card to start?

No. Every store opens on Pay as you go with 10 free orders to test everything. You only top up your wallet once real orders start coming in.

Which languages are supported?

Arabic (with full right-to-left layout), French and English — in your admin and on your storefront. Your customers can switch language themselves.

Can I manage my store from my phone?

Yes. The admin works in any mobile browser and can be installed on your home screen like an app, with notifications for new orders on eligible plans.

Orders, COD & returns

How do my customers pay?

Cash on delivery: the customer pays the courier when the parcel arrives. The order form only asks for what the delivery needs — name, phone number, wilaya and commune or address.

What is the confirmation queue?

Every new order waits for a confirmation before it ships. One tap opens WhatsApp with a ready-made message; once the customer says yes, you ship. You can make confirmation mandatory so no unconfirmed parcel ever leaves.

How does Kayroo reduce returns?

In four ways: confirming orders before shipping, a delivery score on each phone number, automatic flags on suspicious orders, and a rescue board that helps you save deliveries that failed.

What is the delivery score?

A score from 0 to 100 attached to a customer’s phone number, based on how their past parcels ended — delivered, refused or returned. It tells you which orders deserve a call before shipping. No personal data from other stores is ever shown to you.

Can I block fake or abusive orders?

Yes. Block phone numbers, limit how many orders the same number can place per hour or per day, and review flagged orders before accepting them — all from Fraud Protection in your admin.

Can my customers track their order?

Yes. Your store has a tracking page where a customer enters their order number to see its status and delivery progress.

What if a customer leaves the checkout halfway?

Kayroo saves what they typed as an abandoned checkout. You see it in your admin with a WhatsApp button to contact them and recover the sale.

Delivery

Does Kayroo deliver the parcels?

No. Kayroo connects to the delivery company you already work with, so shipments, labels and tracking are handled from your store admin instead of a separate dashboard.

Which delivery companies can I connect?

Yalidine, ZR Express, Noest Express, Maystro Delivery, Ecotrack and more. Open Extensions in your admin to see the full list and activate yours with the access keys your delivery company gives you.

How are delivery fees shown to customers?

With a delivery company connected, checkout shows the real fee for the customer’s wilaya and commune, for home delivery or stop-desk pickup. Without one, you can set a single flat delivery fee.

Can I print shipping labels from Kayroo?

Yes. Create the shipment from the order page and print the label in one click. Some delivery companies also let you ship many orders at once.

What happens when a delivery fails?

The order lands on the Delivery Rescue board, sorted by urgency, with a one-tap message to the customer and a link they can use to choose a new delivery date.

Your store & design

How many store designs are there?

More than 30, each made for a different kind of shop — fashion, beauty, food, electronics, furniture, gifts and more. You can change colours, fonts, logo, sections and menus, and switch design whenever you like.

Can I edit my pages without coding?

Yes. The Store Builder lets you show, hide, reorder and edit every section of every page. Save versions of your design and restore an earlier one at any time.

Can I use my own domain name?

Yes. Your store starts on a kayroo.app address and you can connect your own domain (for example myshop.com) from Settings on eligible plans.

Can I create landing pages for my ads?

Yes. Build a page dedicated to one product, with the order form on the page and its own tracking pixels — ideal for Facebook, Instagram and TikTok ads.

Can I add the Facebook Pixel, TikTok Pixel or Google Analytics?

Yes. Add your IDs once in Settings, and override them on any landing page if a campaign needs its own.

Can my team work on the store?

Yes. Invite team members and give each one only what they need — orders only, catalogue only, and so on. The number of members depends on your plan.

Plans & payment

How does Pay as you go work?

There is no monthly fee. Your first 10 orders are free, then each order costs 10 DA, taken from a wallet you top up in advance. Every feature is unlocked, and AI tools are billed per use from the same wallet.

When should I switch to a monthly plan?

When a fixed monthly price works out cheaper than paying per order. Monthly plans start at 2 900 DA per month. Compare them on the pricing page and switch from Billing in your admin.

How can I pay?

By bank card (CIB or Edahabia), by PayPal, or by bank transfer with a payment proof you upload for confirmation.

Is there a contract or commitment?

No. Pay as you go has no monthly fee at all, and monthly plans can be changed or cancelled from your admin at any time.

What happens when my wallet runs low?

You get a reminder before it runs out. Top up from Wallet in your admin (from 1 000 DA) to keep receiving orders without interruption.

Are prices in dinars?

Yes. Every plan, pass and top-up is priced in Algerian dinars (DA).

AI tools

What can the AI tools do for me?

Write product descriptions, page texts and search-engine titles; suggest colour palettes; create product images; calculate a profitable price that accounts for returns; give marketing advice based on your own store; design your store or a landing page; and answer your customers with a store chatbot.

How does the store chatbot work?

It answers your customers 24/7 using only your products, prices and the information you give it — delivery areas, returns, opening hours, frequent questions. You set it up from Store Chatbot in your admin.

Is AI usage limited?

Each monthly plan includes an AI allowance. On Pay as you go, AI is billed per use from your wallet. Your admin always shows how much you have used.

Kayroo Events

What is Kayroo Events?

A service for digital invitations — weddings, engagements, henna nights, birthdays, newborns, graduations and more. You design a beautiful invitation page, share one link on WhatsApp, and every guest’s answer arrives in one list.

How much does an invitation cost?

The Essentiel pass is 2 900 DA and the Prestige pass is 5 900 DA, paid once per invitation — nothing renews. Wedding planners and venues can take the Organisateur plan at 14 000 DA per year for unlimited invitations.

Do I have to pay before designing?

No. Creating and designing your invitation is free. You only pay when you publish it.

How do my guests reply?

They open the link — no app, no account — tap to say whether they are coming, and choose how many seats they need. You see every answer live.

Can I check guests in at the door?

Yes, with the Prestige pass: every guest gets a personal link with a QR code, and you scan them from your phone on arrival.

How long does the invitation stay online?

60 days with Essentiel, 120 days with Prestige, and 365 days for invitations created on the Organisateur plan.

Account & security

Where do I log in to my store?

At your store’s own address followed by /admin — for example yourname.kayroo.app/admin. If you are not sure of the address, go to kayroo.app/login and type your store name.

I forgot my password. What do I do?

Click “Forgot password” on your store’s login page and follow the link we email you.

Can I turn on two-factor authentication?

Yes, from the two-factor authentication page in your account menu, with any authenticator app. Store owners can also make it mandatory for the whole team.

Why was I signed out on another device?

Each account can stay signed in on a limited number of devices at the same time. Signing in on a new one may end the oldest session. See and manage your devices from My devices.

Is my customers’ data safe?

Your store’s data is only visible to you and the team members you allow, and it is never sold. See our privacy policy for details.

Can I export my data?

Yes. Orders, inventory and leads can be exported to CSV from your admin at any time.

Support

Still need help?

Ask the assistant for a quick answer, or write to us and a person from the Kayroo team will reply.