01 Scope of this policy
This policy covers only the platform fees that Kayroo charges merchants for using the software (subscription plans and pay-as-you-go wallet top-ups). It does not cover purchases that customers make on merchant stores: refunds for those purchases are handled entirely by the merchant under the merchant's own return and refund policy, and are not Kayroo's responsibility.
02 Plans & pay-as-you-go
Kayroo is offered on subscription plans and on a pay-as-you-go (wallet) basis. Subscription fees are billed in advance for the billing period you choose; pay-as-you-go balances are consumed as you use chargeable features.
03 Renewals
Subscriptions renew automatically for the same period at the then-current price unless cancelled before renewal. You can cancel from the Billing page; cancellation stops future renewals but does not retroactively refund the current period.
04 Refunds
Except where required by law, subscription fees and consumed pay-as-you-go credits are non-refundable. Unused wallet top-ups may be handled at our discretion. If you believe you were charged in error, contact [email protected] within 14 days.
05 Failed payments & suspension
If a payment fails or an invoice is overdue, we may enter a grace period and then suspend or freeze your account until the balance is settled, as described on the Billing page.
06 Taxes
Prices are in Algerian Dinars. You are responsible for any applicable taxes or levies other than taxes on Kayroo's income.